FAQ
Frequently askedquestions
Your questions answered.
Akora
Who we are and how we work.
Fully furnished apartments in Madrid for flexible stays.
Our apartments are in the best parts of Madrid, chosen so that your time here feels like you are living and a part of the city rather than just visiting it. We run every one of them ourselves, which means personal service and a direct contact throughout your stay. And we care about the details, in the design, the cleanliness and the location, because those are what you notice on day forty.
Across central Madrid, in neighbourhoods including Chueca, Malasaña, Justicia, Chamberí, Salamanca, Centro, Cuatro Caminos and Tetuán. Each apartment page tells you about its neighbourhood and shows you the area on a map.
Price, payment and the deposit
What you pay, what it covers, and what the deposit really is.
The apartment, the final cleaning, utilities within the allowance below, and taxes. No booking fees, no agency charges. The price you see before paying is the price you pay.
Yes, within an allowance: up to 150€ per month in studios and one-bedroom apartments, and up to 250€ per month in apartments of two bedrooms or more. That covers normal use comfortably. Anything above the allowance is invoiced separately at cost, so you only ever pay for what was actually used.
Because your stay is yours to shape. A monthly price would suggest you have to stay a whole calendar month, and most of our guests do not think in neat months. The "from" price you see on each apartment is the nightly rate for a stay of 31 nights, so you can compare apartments on the same basis.
In full at the time of booking, by card.
Yes, but it is not charged. We place a hold on your card, between 250€ and 750€ depending on the apartment. The exact amount for your apartment is shown before you pay.
The amount does not leave your account and there is nothing for you to claim back afterwards. It is simply reserved on your card.
Only if there is damage to the apartment or its contents, or if utility use goes above the included allowance. In either case we would tell you first, with the details, before charging anything.
Yes. 60€ for a two-hour service, or 80€ including a change of bed linen and towels. Just ask.
Yes. Tell us how often you would like it, weekly or fortnightly for example, and we arrange it for the length of your stay. Either option applies: 60€ per visit, or 80€ per visit with a change of bed linen and towels.
Cancellation
What happens if plans change, in every direction.
Yes. Free cancellation up to 14 days before arrival, with a full refund.
If you cancel 14 days or less before arrival, the full amount is charged.
Give us 14 days' notice before your new departure date and we refund the nights you do not use.
If an apartment becomes unavailable for reasons outside your control, we will offer you an equivalent apartment or refund you in full, whichever you prefer.
Length of stay
How long you can stay, and how to change it.
As long as you need. There is no fixed term and no neat month to fit into: you tell us your dates and the price follows them.
Stays are 31 nights or longer. If you are looking for other dates, write to us at [email protected].
Because we are not a tourist let. There are many reasons people come to Madrid and stay with us, and the purpose of the stay is part of what allows us to offer apartments for as long as you actually need.
So before you arrive we will ask you for something that reflects the reason for your stay. We tell you what we need and it takes a moment. If you are not sure, just ask and we will help.
Yes, subject to availability. Tell us as early as you can and we will do our best. Extensions are priced at the rates in force for the new dates.
Yes. Give us 14 days' notice before your new departure date and we refund the nights you do not use.
The apartments
What you are getting and what it is like.
Fully furnished and equipped, from studios to three bedrooms. Kitchen, bed linen, towels, wifi, everything needed to live rather than visit. Every apartment has its own page with photographs and a full description.
No. They are individual apartments in real buildings, each with its own layout, light and neighbourhood. What is consistent is the standard.
The apartment page shows you the area, so you know which part of which neighbourhood you will be living in. The precise address is shared once your booking is confirmed.
Arrival and your stay
Times, what happens when you arrive, and how to reach us.
Check-in from 15:00, check-out before 11:00.
Yes. We allow check-in between 21:00 and 9:00, with a 25€ supplement payable in cash on arrival. Please let us know in advance so we can arrange it.
Check-in is completed before you arrive. Spanish law requires us to register the details of everyone staying in our apartments, so we collect them in advance. We send you everything you need once your booking is confirmed.
Bed linen and towels, and a starter supply of basic products for your first few days. These are not topped up during the stay.
Tell us as soon as it happens and we will fix it.
The number of guests on your booking. If that changes, tell us before you arrive.
Our apartments are homes, so they are not for parties or commercial use. Working from your apartment is of course fine. If you have something in mind, write to us and we will see what we can arrange.
Pets
Most of our apartments welcome them.
In most of our apartments, yes. Get in touch before booking and we will confirm it for the apartment you have chosen.
An additional cleaning charge of 200€, which covers the deeper clean needed afterwards.
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